SessionCxScoreOutput

sessionIdstring<uuid>required

eligiblebooleanrequired

ineligibleReasonstringnullablerequired

Possible values: [not_enough_messages, off_topic]

scoreintegernullablerequired

Possible values: >= 1 and <= 5

sentimentstringnullablerequired

Possible values: [positive, neutral, negative, mixed]

resolvedstringnullablerequired

Possible values: [yes, partial, no, unknown]

serviceQualityintegernullablerequired

Possible values: >= 1 and <= 5

generatedAtstring<date-time>required

SessionCxScoreOutput

{
  "sessionId": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
  "eligible": true,
  "ineligibleReason": "not_enough_messages",
  "score": 0,
  "sentiment": "positive",
  "resolved": "yes",
  "serviceQuality": 0,
  "generatedAt": "2024-07-29T15:51:28.071Z"
}