Sessions

Manage customer conversation sessions.

📄️Move a transferred conversation to another service queue

Changes the queue of a transferred session owned by the application API key without invoking the AI. The queue must exist in the enabled queue routing tool of the session workspace. Repeating the current queue is idempotent. A successful change emits session_transfer with the canonical queue snapshot. Unknown and cross-application session IDs both return SESSION_NOT_FOUND.

📄️Close a conversation session

Closes an active, awaiting-human, or transferred session owned by the application API key. Repeated calls are idempotent. An already expired session remains expired. Unknown and cross-application IDs both return SESSION_NOT_FOUND.